PRIVACY POLICY

Last Updated: November 2024

Introduction

Onnnhelper ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage our custom furniture services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Project details, design preferences, and specifications
• Payment information (processed securely through third-party payment processors)
• Communication records, consultation notes, and correspondence
• Photographs of your space or existing furniture (if provided)
• Delivery and installation addresses

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Device identifiers and technical information

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing custom furniture design, manufacturing, and installation services
• Communicating about your projects, orders, and consultations
• Processing payments and maintaining business records
• Sending project updates, delivery notifications, and service communications
• Improving our services, website functionality, and customer experience
• Responding to inquiries, requests, and customer support needs
• Complying with legal obligations and enforcing our agreements
• Preventing fraud, ensuring security, and protecting our rights

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted service providers who assist in our business operations, including:

• Payment processors for transaction handling
• Shipping and delivery companies for order fulfillment
• IT service providers for website hosting and maintenance
• Marketing and analytics service providers (with your consent)

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to:

• Comply with legal processes or respond to government requests
• Protect our rights, property, or safety, or that of our customers
• Investigate potential violations of our terms or policies
• Prevent or address fraud, security, or technical issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we collected it
• Legal, regulatory, or contractual requirements
• The potential risk of harm from unauthorized use or disclosure

Your Rights and Choices

Under UK data protection law, you have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Right to Lodge a Complaint with the ICO

If you are not satisfied with how we have handled your personal information or responded to your request to exercise your rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority established to uphold information rights.

You can contact the ICO:

• Website: www.ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first using the details provided in the "Contact Us" section below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect and store information about your preferences and browsing behavior. For detailed information about our use of cookies, please see our Cookie Policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Onnnhelper
8 Dale St
Manchester M1 1JA, United Kingdom
Email: info@onnnhelper.world
Phone: +447310052230

We will respond to your inquiry as soon as possible and in accordance with UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Data Protection Regulator

Onnnhelper operates in accordance with UK data protection legislation. The Information Commissioner's Office (ICO) is the UK's independent authority for data protection. For more information about your rights or to make a complaint, visit www.ico.org.uk.